The concept of employee recognition is well established nowadays. Almost all mid and large-scale organizations are running employee recognition programs to create a positive, productive, and innovative organizational climate.
Administrators already know that creating a positive work culture can impact a lot to increase employee engagement, dedication and, of course, increase the annual turnover. Especially in the healthcare organizations, programs of positive employee recognition has become fundamental because an engaged employee here can make a difference between life and death. That's why administrators are trying to promote the employee recognition programs more than ever.
But running an effective employee engagement program is not easy. Administrators often have to do it with limited resources. They also have to deal with a few ever-present problems such as lack of time, shortage of skilled manpower, etc. To overcome this situation organizations are adopting new strategies and systems. Using a positive recognition platform for employee engagement is one these. A lot of these platforms are industry specific. A system designed to engage employees of tech companies may not be suitable for healthcare organizations. There is some generalized platform too which are not industry specific. But these platforms often lack many very important features. So, how do you choose an employee recognition system that works best for you?
Before Selecting The Platform/System
- Do your organization have a positive culture of appreciation?
- Do your employees feel appreciated when they do something positive?
- When employees deal with clients/customers, are they treated with respect?
- Do your organization provides a reasonable salary and benefits? etc.
What to look for in a recognition platform?
You may have a list of features you need in a recognition platform. But there are some features or characteristics which are must have.
What's the point of using a digital platform for positive recognization if you(administrators) it can't provide organized data in front of you. Real-time analytics shows which employees are working hard and deserve appreciation. The analytics data make it easy to recognize the right person.
Say, you lead a healthcare organization. You must take the patient feedback to judge the caregiver's effort. If your system is difficult to use, would they provide feedback? Gamification features make a system easy to use and, engaging.
Intelligent notification system
Make sure the right people automatically know when something positive happens. The managers, employees, HRs should get notifications as a token of alert. If you want to ensure timely recognition, then it is a must-have feature.
The pointing system makes the whole program more attractive. Human loves numbers because numbers never end and they always have something to accomplish.
Gift and award system
Gits and rewards are the physical forms of recognition. Make sure you have the opportunity of announcing the rewards through the system
In many industries, the satisfaction the end-user is the primary indicator of employees effort. Take the healthcare industry as an example, patients satisfaction is one of the most effective ways of measuring nurses or doctors efforts. If they get to give feedback on the platform, it would be more precise.
Social media is very influential, nowadays. People love to share their achievements through the social media. So, A positive recognition platform must have the social sharing option.
Look for those characteristics in a recognition platform. If these features are present on a system, that means the system is well designed. And of course, you also have the option to go for the old way to choose the perfect platform for you. Just ask a user, he/she will tell you the strength and weakness of the platform. In that case, ask someone who belongs to the same industry.
If you are a healthcare leader, I would love to say few things about Wambi platform. Wambi is a unique employee quality management and recognition system, leveraging real-time patient feedback and visual analytics, that facilitates both positive reinforcements in the form of tangible rewards and real-time service recovery when there's negative feedback. In short, it's a complete package to bring compassion back to the forefront of healthcare. Lean More About Wambi