Patient feedback surveys are the most effective and reliable way of gathering information about the healthcare quality. Over the last 20 years, patient satisfaction surveys have attracted increasing attention as essential sources of information.
Through patient feedbacks, hospital management collects the data to evaluate their current condition, caregivers quality, and patients satisfaction level. This information is used to identify gaps and develop an effective action plan for quality improvement in healthcare organizations.
Why Conduct Patient Feedback Survey?
The primary objective of patient feedback survey is to access the patient perception of healthcare quality. The survey allows a hospital authority to know what is important for the patients. Besides, Hospital managers can know:
- Are patients satisfied with existing care facilities?
- Are the healthcare providers helpful enough?
- Do patients have to wait for long periods of time without any explanation?
- Will the patients recommend the hospital to their relatives.
- Which facilities of the hospital need improvement.
- What do patients think about the hospital?
How to make a patient feedback survey even better?
During patients satisfaction feedback, hospital authority should keep some factors in mind to maximize the reliability and acceptability of the survey.
If respondents can answer your questions anonymously, they will give you the most authentic answers. It can help respondents to feel more at ease while providing sensitive information. So, hospitals should facilitate anonymous feedback options in patients feedback surveys.
Limit access to the survey
It is important to collect feedback only from valid persons to ensure the acceptability of the survey. You have to ensure that no one but your patients and their family member is participating in the survey.
Quantitative and qualitative responses
A patient feedback survey should allow both quantitative and qualitative responses. Although qualitative responses easy for processing but this doesn’t mean that your patient feedback survey can’t have a quantitative element as well. For example, you can ask for comments on nurses or opinion on hospital facilities, etc.
If the survey is time-consuming and boring, you can not guarantee the maximum number of responses. The magic of gamification can increase patients participation. Apply gamification features to the survey to make it engaging. You can use a digital patient survey platform or patient feedback platform to make the feature even better.
Secrecy and security
In such surveys, patients provide lots of sensitive information. You must ensure the secrecy of the responses. If you use an online patient survey platform, make sure the platform is secure. Check if the website is using https or not. Remember it is your responsibility to protect your patient data from being stolen.
Wambi Platform - Conduct patient feedback survey with ease
Wambi Platforms leverages real-time patient feedback and visual analytics. Real-time pulse surveys filled out by patients and their families provide immediate insight for Caregivers, Managers, and Healthcare Administrators into patient satisfaction and caregiver performance on an individual and unit basis. With Wambi, patients and families can comfortably share their voice and anonymously be heard at the moment. In the same platform Patients and families write can Carepostcards to publically express gratitude to their care providers.
The gamified features of Wambi make it the most flexible platform to get patient responses. It also addresses 3 critical areas in healthcare that directly affect the quality of care. Among those areas, Transparency, and Accountability are two most must-have feature for a patient feedback platform. Click the request a demo button below to get first-hand knowledge of Wambi.