Healthcare employee satisfaction is directly related to many vital factors, such as patient satisfaction, nurse turnover, nurse burnout, and so on. All of these factors determine the quality of health care and the financial results of a hospital. That's why this issue is in the spotlight, and healthcare leaders are coming up with new ideas to improve the satisfaction of doctors and nurses with their job. In this article, I will discuss how a hospital can improve their employee satisfaction. But to know that we should know about the issues which have a negative impact on employee satisfaction in healthcare facilities.
Issues Responsible for Damaging Healthcare Employee Satisfaction
1. Poorly organized in the education system.
2. Limited Employee Engagement
3. Technological Limitations.
4. Lack of communication between leaders with front-line workers.
5. Financial limitations.
6. Limited workforce and excessive work pressure on individuals.
Strategies to improve healthcare employee satisfaction
Well-performing and well-established healthcare organizations have a set of well-defined and proven strategies for increasing healthcare employee satisfaction. So what they are doing right?
1. Hiring the Right People
The prerequisite for a successful hospital is to have qualified and well-fitted staff. Many healthcare employees are unsatisfied with their job location. It is therefore important to check if the candidate is interested in living in this area before hiring. Hiring compassionate peoples also have importance. The administration should hire such doctors and nurses because they are generally satisfied with what they do.
2. Creating a culture and environment based on employee appreciation
Employees of every sector want to be appreciated. Healthcare employees are no different. When a doctor or nurse get recognized by his or her leader and colleagues, he/she feels more attached to the job.
3. Engaging patients in caregiver recognition
There is a saying "The smallest thanks is always worth more than the effort it takes to give it". A simple thank you note from a satisfied patient carries more value than many expensive engagement programs. Engaging patients in recognition programs allow healthcare employees to see how they are affecting patient and their family members life. As a result, healthcare employees feel that they are doing something big. This feeling gives the satisfaction that can not be explained with words.
4. Reducing overtime
A Health Affairs study found that caregivers working more than 12 hours a quarter and 40 hours a week were more exposed to job dissatisfaction. A hospital authority may think it is financially beneficial to offer overtime than recruiting new employees but according to the same study mentioned above, nurses who work more than 12 hours are 1.45 times more likely to leave their job in the year.
5. Applying technology
Appropriate use of technology in healthcare can make the work easy for healthcare employees. Cutting-edge technologies like big data, IoT, Gamification are being used in this sector. In the past few years, lots of great tools (such as Wambi) have evolved to make caregivers and employers job easier. Adopting those tools and solutions can have a dramatic influence on employee satisfaction improvement.
6. Educating employees
Wayne Lerner President and Chief Executive Officer of Holy Cross Hospital in Chicago said that the healthcare sector is poorly organized in its education system. Today, doctors, nurses, and healthcare administrators are all trained or educated in totally separate systems. He also says "There is no common language amongst healthcare practitioners other than clinicians." A hospital authority can take the necessary steps to make a knowledge sharing environment where all healthcare employees would collaborate and share their knowledge with others. Such an environment can convince a new or experienced caregiver to stay in the organization. As employees take advantage of the organization to develop themselves, they remain satisfied.
You can always expect the best from a satisfied and engaged employee. Particularly, in the healthcare sector, you do need some employees from whom you can expect the best. So, applying new and effective ideas and strategies for the improvement of healthcare employee satisfaction is essential nowadays.