Gamified solutions are increasingly being applied to many industries, including healthcare. Wait, you do not know what a gamification solution is? What if I told you that you have already used a gamified solution. Have you ever counted steps using a fitness app in which you can set your daily goals, used the forest app to stay focus in which you can grow a tree by not using your phone or used Reddit in which you can earn "Karma" as a reward of your upvoted posts and comments? These all are examples of gamified solutions. The most common characteristics of a gamified solution are the application of game design techniques, game mechanics, and/or game style to non-game applications to solve problems, engage audiences and to make otherwise mundane tasks more fun and engaging.
Some people confuse gamification with games. They envision games created for a business purpose. But in reality, it is the process of adding gameful features to solutions for value creation. You can call a solution gamified if it has features like an instant reward, point system, positive reviews, work progress bar or real-time feedbacks.
Using Gamified Healthcare Solution to Increase Engagement and Improve Productivity
Organizations are facing an engagement crisis. Regardless if they are customers, employees, patients, students, citizens, stakeholders, organizations struggle to meaningfully engage their key constituent groups who have a precious and limited resource: their time. This engagement crisis is also present in the healthcare organizations. Keeping employees engaged has become one of the major concerns. As a result, hospitals are not getting the optimal productivity. To solve this problem, a well designed gamified healthcare solution can play a vital role.
According to Biran Burke, the writer of "Gamify" gamification motivates people to do extraordinary things. When gamification applies in a workspace, it helps employees to stay more focus. It also helps to improve the work experience. In fact, according to Badgeville gamification improves the work experience of 91% of Employees, and increases productivity across U.S. companies. That is why 70% of Forbes Global 2000 companies are planning to use gamification to boost engagement, retention, and revenues. (Forbes).
The application of gamified healthcare solution is intensifying. Many solutions aim to promote well-being and, consequently, to reduce the potential negative results associated with unhealthy behaviors. Some are designed to increase the productivity of a hospital by increasing the focus of healthcare employees.
Wambi as a Gamified Healthcare Solution
A perfect gamified solution for healthcare should
- Give healthcare employees the motivation to do their best (the chance to win, receive rewards or gain recognition).
- Give the employees a trigger or cue to complete the action
- Give users the ability to carry out a task by enabling the feature of monitoring their performance.
In the Wambi solution care providers are empowered with real-time patient feedback displayed in their Dashboard.
Besides, Care providers can monitor their performance and earn "Pecks" for:
1) Positive reviews
2) Individual and Group/Unit Awards
3) Accepting last-minute shifts
Features like the points system, carepostcard, gifts make it an outstanding healthcare solution.