What is Employee Engagement?
According to Wikipedia, Employee engagement is a property of the relationship between an organization and its employees. An "engaged employee" is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests.
and According to Forbes, Employee engagement is the emotional commitment the employee has to the organization and its goals.
"Employee engagement is the emotional commitment the employee has to the organization and its goals"
by Kevin Kruse
Why is employee engagement important in healthcare?
Often, health employees feel overworked and underestimated, which can have a negative effect on patient care and satisfaction. In healthcare, it is absolutely essential to establish and nurture a culture of employee engagement. The employee engagement has the potential to influence employee retention, productivity, and loyalty. Plus, employee engagement influences the discretionary effort employees are willing to apply in their work in the organisation
Few facts demonstrate the importance of employee engagement
When employees are truly engaged, they care, they give discretionary effort and go the extra mile. For example:
- An engaged employee makes eye contact with patients, genuinely smiles, and welcomes them.
- A committed employee accompanies patients to their destination or helps family members find their loved ones.
- An engaged employee listens to a patient, without haste, and answers all questions about medications and discharge orders.
- An engaged employee makes fewer mistakes.
- An engaged employee puts patients first.